At Charter Gas Services, we focus on things that are important to YOU when calling a plumbing, heating and air conditioning company. Keeping appointments that fit your busy day. A respect for you, your home and your property. At Charter Gas Services, you get on time service, up front pricing, and the job done right and clean the first time.
At Charter Gas Services, we have set the standard for plumbing, heating and renewable energy service and installation excellence. We’re so confident you’ll be pleased with our fast, friendly and professional service, you’ll become a customer for life!
On-Time Service: You’ll never have to wait hours for a Charter Gas technician to arrive at your home. Calling Charter Gas means you’ll get an appointment when it’s convenient for you. When you schedule a service call, we will give you a specific time that our technician will arrive at your home or place of business. We will also call you 30 minutes in advance of your service technician’s arrival so you don’t have to waste your valuable time waiting or worrying.
Up-Front Pricing: With Charter Gas Services, there are never any hidden charges or last-minute add-on fees. We charge by the job, not by the hour*. And Charter Gas technicians will always tell you the price before they begin work and give you options so you can make the right decision for your property. Trust-Certified Technicians: When a Charter Gas technician comes to your home, you can feel confident knowing he is the most experienced, and best-qualified to install or repair your heating or air conditioning equipment or fix any plumbing problem your may have. All of our plumbing and heating technicians have to meet rigorous pre-employment standards including: a technical aptitude test, and reference verification. Our technicians must sign and abide by our Customer Service Pledge (see below). And every technician is required to attend regular training sessions each year to keep up to date on new technologies, new equipment and new installation techniques. In addition, Charter Gas Services is fully licensed and insured for your safety and protection. 24-Hour Service: The Charter Gas Services Call Centre is open 24 hours a day, 7 days a week, so you will never have to leave a message on an answering machine. You’ll always talk to a live person.
Maintenance Plans and Annual Equipment Checks: We maintain what we install and offer a wide choice of service plans for heating and plumbing services. Your Charter Gas Services technician will explain each of the plans so you can make a wise choice to protect your equipment.
Warranties to Protect You and Your Equipment: Knowing that the company you are dealing with stands behind what they sell is important. At Charter Gas Services, we give you written guarantees. Every heating and air conditioning system we install comes with workmanship and manufacturer guarantees.
You Never Have To Worry About Who Is In Your Home: Every Charter Gas Services employee is background checked so you never have to worry about who is working in your home. Our technicians wear shoe covers and put down drop cloths to protect your floors and property and will always treat your home with the same respect they would their own.
Charter Gas Service Technician’s Customer Service Pledge
As an employee of Charter Gas Services, I promise I will use my skills and all my expertise to diagnose the customer’s problem as quickly as possible, while keeping them informed of my progress at all times. I will provide each and every customer, with all their options, allowing them to make the decision that is right for them.
I ‘m personaly responsibility for the customer’s satisfaction; I will follow all company policies and procedures at all times. I always be honest, ethical and to do the right thing. I will never mislead or offer the customer a service or product they do not need or want.
I will also do everything in my power to make sure every customer is 100% satisfied with my clean, fast and professional service.
THIS IS MY PLEDGE TO MYSELF, TO MY COMPANY AND TO MY CUSTOMER.